hostingproduct

true if reseller has signed up for any hosting product (SDH, MDH, RH, WPP - Linux or Windows)

Suspending / Unsuspending an Order

Order Suspension is a useful feature available to Resellers, which they can use in the event of non-payment, fraudulent transactions, etc. In this status, the Order remains in the database but is inactive and the functionality associated with it can not be used. This Order cannot be accessed or managed, unless it is Unsuspended.

To Suspend / Unsuspend an Order

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Order and go to the
    Order Information view. See details

  2. Here,

    • To Suspend the Order:

      1. Click the Suspend link.

      2. Select Suspend for Suspension and enter the Reason for Suspension.

      Note
      • The reason for Suspension will be visible to your immediate Customer/Sub-Reseller (depending upon whether the domain name belongs to your immediate Customer or your Sub-Reseller's Customer) in the Order Information view of the domain name, from within their Control Panel.

      • In case of a Weebly order, the website will be unpublished when the order is suspended.
    • To Unsuspend the Order:

      1. Click the Unsuspend Order button.

      2. Select No Restriction.

  3. Click the Update button.

Renewing, Deleting your Order

To Renew your Order

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Order and go to the
    Order Information view. See details

  2. Click the Renew button.

  3. Select the duration for which you wish to Renew the Order.

  4. Click the Renew Order button.

  5. Proceed to pay for the Invoice generated for the Renewal.

Additional Information

You may enable Auto-Renewal for your Orders, so that the system automatically renews your Orders about to expire.

Auto-Renewal

Note
  • The renewal charge for your Hosting Order would include the renewal charge for any associated Add-ons that you might have purchased. If you do not wish to renew any of the Add-ons, you need to first delete it/them. Refer to the Delete Add-on article for the specific Product.

  • The orders included in a Combo Plan can be renewed independently. Renewals will be billed at regular prices for each individual order in a Combo Plan.

To Delete your Order (Anchor: delete)

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Order and go to the
    Order Information view. See details

  2. Click the Delete Order link.

  3. Click the Delete Order button to complete the Deletion of this Order.

Note
  • Deletion of an Order within 30 days of purchase entitles you to a full refund of your Cost Price. The refund upon deletion will be given to you, in the form of a Credit Note.

  • You may refer to this article for information on Money Back Grace Period for Domain Names.

  • There is no Money Back Grace Period for the following Products:

    • VPS Linux

    • Dedicated Server Linux

    • Managed Server Linux

    • SiteLock

    • Combo Plans

    • Impressly

    • Weebly

    • G Suite (formerly Google Apps for Work)

Restriction on upload of executable files under Windows Hosting

From a security perspective, uploading of executable files with the below extensions through FTP is not allowed on Windows Hosting (Single Domain Hosting, Multi Domain Hosting and reseller Hosting) Servers:

  • COM (machine language)

  • .VBS (Visual Basic script)

  • .VBE (Visual Basic script-encoded)

  • .CMD (batch file - Windows)

  • .BAT (batch file - DOS/Windows)

  • .WS (Windows script)

  • .WSF (Windows script)

  • .SHS (OLE object package)

  • .PIF (shortcut to DOS file plus code)

  • .HTA (hypertext application)

  • .JAR (Java archive)

  • .LNK (shortcut to an executable)

  • .EXE (executable script)

  • .PIF (A program information file for MS-DOS programs. While .PIF files aren’t supposed to contain executable code, Windows will treat .PIFs the same as .EXE files if they contain executable code.)

  • .MSP (A Windows installer patch file. Used to patch applications deployed with .MSI files.)

  • .SCR (A Windows screen saver. Windows screen savers can contain executable code.)

  • .CPL (A Control Panel file. All of the utilities found in the Windows Control Panel are .CPL files.)

  • .MSC (A Microsoft Management Console file. Applications such as the group policy editor and disk management tool are .MSC files.)

  • .PS1, .PS1XML, .PS2, .PS2XML, .PSC1, .PSC2 (A Windows PowerShell script. Runs PowerShell commands in the order specified in the file.)

Selecting which Product Plans to display on your SuperSite 2

The SuperSite 2 Admin Area allows you to select the Product Plans that you wish to display on your SuperSite 2.

For SuperSite 2

You may display upto 4 Plans each, of the various Hosting Products that you are selling, on your SuperSite 2.

Note

There is no option to choose the Plans to be displayed on your SuperSite 2 for the following Products:

  • VPS Linux

  • Managed Server Linux

  • SiteLock

  • CodeGuard

Your SuperSite 2 will always display all the Plans available under these Products.

To Add/Remove Plans from your SuperSite 2

  1. Login to your SuperSite 2 Admin Area. See details

  2. Click the Settings menu.

  3. Now, click the Edit Settings button, besides each of the following Hosting categories individually:

    • Shared Linux Hosting Plans. This category is common for Single Domain Linux Hosting and Multi Domain Linux Hosting.

    • Shared Windows Hosting Plans. This category is common for Single Domain Windows Hosting and Multi Domain Windows Hosting.

    • Reseller Linux Hosting Plans

    • Reseller Windows Hosting Plans

    • Email Only Plans

    • Website Builder Plans

  4. Note

    You need to perform the below steps for each Geo Hosting that you have signed up for.

    Select a Geo location next to Choose the Server Location.

  5. To select which Plans you wish to sell, drag the desired Plan from the Available <Hosting Product> Plans section to the <Hosting Product> displayed on <Hosting Product> Page
    section.

    Example:

    If you clicked the Edit Settings button besides Email Only Plans, then you may drag any Plan from the
    Available Email Hosting plans section to the Email Hosting displayed on Email Hosting Page section.

    Choose a Plan from the Choose Preferred plan menu. This Plan will be highlighted on the Hosting Plans page of your SuperSite 2.

  6. Choose a Geo Hosting from the Set preferred server location menu. The Hosting Plans page of your SuperSite 2 will display the Plans for this Geo Hosting by default.

  7. Finally, click the Save button to save the changes.

Note
  • You may choose to display from 1 to 4 Plans per Hosting category for each Geo Hosting on your SuperSite 2.

  • This process will modify the Plans displayed for every Language SuperSite 2 that you have created.

  • This process only allows you to modify which plans are displayed. If you wish to not to display (sell) a particular Plan,
    you would have to stop selling the parent Product entirely (for Multi Domain Hosting, Reseller Hosting, VPS, Dedicated Server, Managed Server, Enterprise Email, SiteLock and CodeGuard) or stop selling the Plan (for Single Domain Hosting, Email and Website Builder). See details

  • If you wish to revert to the default Plans that were configured, click the Reset to Default button.

Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration

The following Services reside on separate servers from the ones you connect to, via the HTTP API, due to this, your Customers need to
login to their (individual) Control Panels, for managing such Services:

  • DNS

  • Email (Free Email Account [POP/IMAP] and Email Forwarding)

  • Single Domain Hosting

  • Multi Domain Hosting

  • Reseller Hosting

  • Dedicated Server

  • Enterprise Email

  • Business Email

  • SiteLock

  • CodeGuard

  • Impress.ly

  • Web Services (Legacy Web Hosting, Email Hosting, Website Builder)

now provides you with another method of directly allowing access to your Customer, to manage the above Products / Services from your interfaces itself.

To accomplish this, you need to pass the following parameters to the mentioned URL, via an HTTP POST method:

URL: https://<Your_Control Panel_Branded_URL>/servlet/ManageServiceServletForAPI

  • auth-token: You need to generate an authentication token, that you need to pass as the value of this parameter for allowing the
    Customer to manage his Order. This can be accomplished by calling the HTTP API Generating a Token method. The generated authentication token will be valid for a very short period of time and you should use it immediately upon generating it.

  • orderid: The Order ID of the Web Services (Legacy Web Hosting, Email Hosting, Website Builder) / Single Domain
    Hosting / Multi Domain Hosting / Reseller Hosting / Dedicated Server / Managed Server / Enterprise Email / SiteLock / CodeGuard Order that your Customer wants to manage. In case of DNS, Email Service, the Order ID of the Product associated with the DNS / Email Service needs to be passed. Based on the orderid, the productCategory will be determined.

    Note

    For DNS / Email Service Orders that do not have any other Product associated with them, you can continue to pass the existing orderid to reach the
    DNS Management Console and Email Service Management interface respectively.

  • service-name: This parameter needs to be passed to manage the specified service name. The value of this parameter needs to be
    either:

    • dns: For managing DNS Service.

    • mailfwd: For managing Email Forwarding Service.

    • free_email: For managing Free Email Account Service.

    • webhosting: For managing Web Hosting Service.

    • mailhosting: For managing Email Hosting Service.

    • websitebuilder: For managing Website Builder Service.


    • impressly: For managing an Impress.ly Order.

  • url: This parameter needs to be passed to manage an Impress.ly order. The value of this parameter needs to be a URL on your server that accepts the app-id provided by Impress.ly. You can then retrieve the order details by using the app-id in the Get Callback URL call.

  • OR

    panel: This parameter needs to be passed to manage WHM. The value of this parameter needs to be whm.

    Note

    For Single Domain
    Hosting / Multi Domain Hosting / Reseller Hosting / Dedicated Server / Managed Server / Enterprise Email / SiteLock / CodeGuard Orders, you can pass the corresponding Product Key as the value for this parameter.

    Additional Information

    Product Keys

You would need to create an intermediate interface, which should call the Generating a Token HTTP API method and build a URL
with orderid, auth-token and service-name/panel as parameters, and then redirect the Customer to this URL.

Java Example:

Let us call this interface a servlet named ManageOrderBoxControlPanel.

  1. This interface would accept the Order ID of the Web Services (Legacy Web Hosting, Email Hosting, Website Builder) / Single Domain
    Hosting / Multi Domain Hosting / Reseller Hosting / Dedicated Server / Managed Server / Enterprise Email / SiteLock / CodeGuard Order or the Order ID of the Service associated with DNS or
    Email Service as a parameter. So, in order to manage a Service, you will call this interface with
    https://<Your-Server-URL>/ManageOrderBoxControlPanel?orderid=<orderid>.

  2. This servlet would need to call the Generating a Token HTTP API method.

  3. The final URL to which you would then redirect your Customer to, would look like:

    • For management of WHM:
      https://<Your_Branded_URL>/servlet/ManageServiceServletForAPI?auth-token=<auth-token>&orderid=<orderid>&panel=whm

    • For management of DNS Service, Email (Free Email Account [POP/IMAP] and Email Forwarding) Service, Web Services (Legacy Web Hosting, Email Hosting, Website Builder), Single Domain Hosting, Multi Domain Hosting, Reseller Hosting, Dedicated Server, Managed Server, Enterprise Email, SiteLock, CodeGuard:
      https://<Your_Branded_URL>/servlet/ManageServiceServletForAPI?auth-token=<auth-token>&orderid=<orderid>&service-name=<servicename>

Suspending or Unsuspending Orders in Bulk

As a Reseller, you may use the Bulk Suspension / Unsuspension tool to Suspend / Unsuspend multiple Orders belonging to your Customers and / or Sub-Resellers. Typically, you may need to Suspend Orders in response to abuse complaints or when you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

Features of Order Suspension

  • Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..

  • The Contact Details and Name Servers of such a domain name can not be modified in this state.

  • A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

  • Order Renewal and Deletion would not be possible.

  • An (Internal) Move/Push/Transfer of this Order to another Customer Account would not be possible in this state.

  • An Order Suspended by you, can only be Unsuspended by you or .

  • You will not be able to Unsuspend an Order Suspended by .

  • A Customer can not Unsuspend an Order under any circumstance.

Suspending / Unsuspending Orders Individually 




Exceptions 

Note

does not support the Bulk Suspension / Unsuspension feature for domain names under the following TLDs (extensions):

  • Due to restrictions imposed by the Registry Operator:

    • .CA

    • .ES

    • .EU

    • .UK

  • Due to other restrictions:

    • .ASIA

    • .AU

    • .CN

    • .CO

    • .COOP

    • .DE

    • .ME

    • .NL

    • .NZ

    • .RU

    • .TEL

To Suspend / Unsuspend Orders in Bulk

  1. Login to your Reseller Control Panel. See details

  2. Here, you have two options:

    • Select Orders from a list:

      • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

        Searching Orders 

        Note

        You may choose to search for specific Orders to Suspend / Unsuspend, by selecting one or more of the following parameters and clicking the Search button:

        • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

        • For Product: Select the desired Product from the drop-down menu.

          Note

          In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

          In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

          Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

        • With Status: Select the status as Active or Suspended. Generate a list of Active Orders to use the Bulk Suspension tool and list of Suspended Orders to use the Bulk Unsuspension tool.

        • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

        • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

          Additional Information

          Auto-Renewal

        • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

        • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

      • Select the Orders you wish to Suspend / Unsuspend and then click the / button.

      Note
      • You may also provide a list of domain names / Order IDs / Customer IDs / Reseller IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

      • In order to Suspend / Unsuspend more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

    • Enter a list of Orders:

      • In the Menu, point to Products -> Bulk Tools and then click Bulk Suspend/Unsuspend.

      • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can mention upto 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.

        Selecting Customer IDs or Reseller IDs allows you to Suspend/Unsuspend all Orders under the specified Customer(s) / Sub-Reseller(s).

      • Click the / button.

  3. You would be displayed a Bulk Suspend / Unsuspend Summary view, alongwith the total number of Orders in the Bulk Suspend / Unsuspend Action.

    Note

    Invalid Orders or Orders not found under your Account will be segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Suspend / Unsuspend Summary page.

    Invalid Orders include:

    • Orders Suspended by

    • Orders Locked by

    • Orders of TLDs (extensions) for which Suspension is not supported

    • Orders under Redemption Period

    • Inactive Orders

    • Suspended Orders included in the Suspension list or Active Orders included in the Unsuspension list

  4. While placing a Bulk Suspension Action, select the exact Reason For Suspension as:

    • AUP violation: In case the Order is in violation of the terms and conditions of the Acceptable Usage Policy

    • Malware: In case the Order is involved in malware distribution

    • Phishing: In case the Order is involved in phishing activity

    • Scam/Fraud: In case the Order is involved in the running of some scam or fraudulent schemes

    • Spam: In case the Order is involved in spamming activity

    • Non-payment: In case you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

    • Chargeback: In case you have received a chargeback against an online payment made towards an Order purchase/registration, renewal, transfer, etc.

    • Risk Assessment: In case you are verifying the details of an online payment made towards an Order purchase/registration, renewal, transfer, etc.

    • Child pornography: In case the Order is involved in hosting of child pornographic content

    • Rogue Pharmacy: In case the Order is involved in hosting of illegal, unlicensed pharmacies

    • Whois Inaccuracy: In case the Contact details of the domain name are inaccurate

    • Registered in bad faith: In case of an ongoing trademark-based domain name dispute

    • Trademark/copyright violation: In case of an ongoing trademark-based domain name dispute or use of copyrighted content

    • Court order: In case you have received a court order

    • Other: Select this option if you wish to provide your own reason for Suspension

    The reason will visible to only your immediate Customer / Sub-Reseller from within their Control Panel, in the Suspend Action details page.

    Select the Remove all suspension by Sub-resellers checkbox if while Unsuspending Orders, you also wish to remove any/all Suspension(s) placed by your Sub-Resellers on these Orders.

  5. Click the Suspend / Unsuspend button to place a Bulk Suspend / Unsuspend Action.

Tracking your Bulk Suspend / Unsuspend Action

Bulk Actions Limit 

Note

At any point of time, you can add upto 2 Bulk Actions. This implies that you would not be able to add another Bulk Registration / Transfer / Renewal / Suspend or Unsuspend / Lock or Unlock /
Name Servers Modification / Theft Protection / Privacy Protection Action, if 2 Bulk Actions are already running. You will encounter the below error message in case you try to do so:

Attention

You already have the maximum allowed number of Bulk Operations running. Please wait for at least one to complete before starting another.

You will be able to add another Bulk Action once one of the earlier actions has been processed completely.