hosting

If the reseller is selling Web Hosting

Setting up your Website Builder Order

Build your Website

  1. Login to your Control Panel, search for the domain name for which you have purchased this Service and proceed to the Order Details
    view. See details

  2. Click the Manage Website Design link.

    Note

Access your Website (Anchor: access)

In order to point your own domain name to your website, you need to change the Name Servers of your domain name. Follow the process outlined below to know which Name servers you need to use:

  1. Login to your Control Panel, search for the domain name for which you have purchased this Service and proceed to the Order Details
    view. See details

  2. Click the Name Server Details link.

  3. Here, you would find the list of Name servers you need to set for your domain name.

Migrating your cPanel Linux Hosting package from another Web Hosting company to firstfoot Interactive Pvt Ltd.

You may migrate your cPanel Web Hosting package from another Web Hosting provider to by following the steps mentioned below:

Note

Before initiating the migration of your website, you need to create a partial backup of your package under the cPanel Hosting Control Panel with your current Hosting company.

Your partial backup should consist of a Home Directory Backup and a MySQL Database Backup. Download the zipped copy of both these backups to your local computer. See details

To Restore your cPanel Linux Hosting package at

  1. Login to your Control Panel, Search for the domain name for which you have purchased this Hosting Order and go to the
    Order Information view. See details

  2. Click the Manage Web Hosting link.

  3. On the Home page, under the Files section, click Backups and proceed to restoring both the Home Directory and MySQL database backups. See details

IMPORTANT: Plesk Windows Hosting package User Guide

All necessary information regarding the various sections and features visible within your Plesk Windows Hosting Control Panel provided by is available in the guide below:

Plesk-11.5-Control-Panel-User-Guide

You will need to browse through this guide to find details regarding your Plesk Control Panel.

Note
  • It is recommended to skip all topics related to Linux hosting.

  • Prior to installing/uploading a SSL / Digital Certificate, you need to enable SSL support for your Plesk Windows Hosting package through . See details

  • To upload your website to your Plesk Windows Hosting package, you need to use FTPS on Port 21.

    Additional Information

    What is FTPS?

Accessing/Managing your Plesk Windows Hosting package

Primarily, there are 3 methods by which you can manage your Plesk Windows Hosting package with :

Managing your Plesk Windows Hosting package through your Control Panel with
(Anchor: logcp)

Note

This method is recommended if you yourself are managing your Plesk Windows Hosting package.

  1. Login to your Control Panel, search for the domain name for which you have purchased the Plesk Windows Hosting Order and go to the
    Order Details view. See details

  2. Click the Manage Web Hosting link to get automatically logged into your Plesk interface.

Managing your Plesk Windows Hosting package through an IP Address

Note

This method is typically recommended if you wish to delegate management of your Plesk Windows Hosting package to a Web Designer and have not modified your domain name's Name Servers
to the ones recommended by or created the necessary DNS Records on your existing Name Servers.

Alternatively, you may only provide FTP access to your Web Designer by creating another FTP User for
him/her. See details

Retrieving the IP Address and Login credentials of your Plesk Windows Hosting package

  1. Login to your Control Panel, search for the domain name for which you have purchased the Plesk Windows Hosting Order and go to the
    Order Details view. See details

  2. Click the Admin Details link.

  3. Your Plesk IP Address is visible next to the Address field, under Plesk Login Details.

    Note

    Your Plesk IP Address would stop being displayed under the Plesk Login Details section, once you have either modified the Name Servers of your
    domain name to those provided by or have created the necessary DNS Records on your existing
    Name Servers. See details

    You may retrieve the IP Address of your Plesk Windows Hosting package by managing your Plesk Windows Hosting package through the
    Control Panel See details
    and once logged in, obtain it from the field IP address.

  4. Your Plesk Password on the other hand can be retrieved from, either:

    • the email that was sent to you upon purchasing this package, or

    • by clicking the Reset Password link to get the Password emailed to your Control Panel Username (Email Address).

      Note

      If your Customer clicks the Reset Password link, only he/she would receive the login credentials. If you have clicked
      the Reset Password link, then both yourself and your Customer would receive the login credentials.

Using the IP Address to login into your Plesk Windows Hosting package

  1. Open your web browser. In the Address Bar type https://Your-Plesk-Panel-IP:8880/ and press Enter.

  2. In your Plesk login screen, type your domain name in the Login field and the password provided by in
    the Password field.

  3. If you login for the first time, select the language for your Control Panel from the Interface language drop-down box.

    Note
    • You may permanently set an Interface language of your choice through Interface Preferences in your
      Plesk Panel. See details

    • If you had previously specified your Interface language in Interface Preferences, leave the Default value selected.

  4. Click Log In.

Managing your Plesk Windows Hosting package through your domain name (Anchor: logDName)

Note
  • Prior to accessing the Plesk interface through your domain name, you should ensure that you have either modified the domain name's Name Servers to those provided
    by or have created the necessary DNS Records on your existing Name Servers.
    See details

  • This method of accessing the Plesk Windows Hosting package is recommended if you wish to provide Plesk access to your Web Designer.

  • Alternatively, you may only provide FTP access to your Web Designer by creating another FTP User for
    him/her. See details

Retrieving the Login Credentials of your Plesk Windows Hosting package

  1. Login to your Control Panel, search for the domain name for which you have purchased the Plesk Windows Hosting Order and go to the
    Order Details view. See details

  2. Click the Admin Details link.

  3. Your Plesk URL is visible next to the Address field, under Plesk Login Details.

  4. Your Plesk Password on the other hand can be retrieved from, either:

    • the email that was sent to you upon purchasing this package, or

    • by clicking the Reset Password link to get the Password emailed to your Control Panel Username (Email Address).

      Note

      If your Customer clicks the Reset Password link, only he/she would receive the login credentials. If you have clicked the Reset Password
      link, then both yourself and your Customer would receive the login credentials.

Using the Domain Name to login into your Plesk Windows Hosting package

  1. Open your web browser. In the Address Bar type the URL of your Plesk Panel and press Enter.

    The URL is of the form https://domain-name.com:8880/.

    Example:

    Your Plesk login URL for your domain name example.com is https://example.com:8880/

    Note
    • In order to securely login to your Plesk Windows Hosting Panel, you need to first install an SSL / Digital Certificate on your Plesk Windows Hosting
      package. See details

    • Once you have your SSL / Digital Certificate installed on your Plesk Windows Hosting package, you may securely login by typing in the URL https://domain-name.com:8443 in
      your browser.

  2. In your Plesk login screen, type your domain name in the Login field and password provided to you by in
    the Password field.

  3. If you login for the first time, select the language for your Control Panel from the Interface language drop-down box.

    Note
    • You may permanently set an Interface language of your choice through Interface Preferences in your Plesk
      Panel. See details

    • If you had previously specified your Interface language in Interface Preferences, leave the Default value selected.

  4. Click Log In.

Web Services Setup Guide

As a Reseller, you need to take the following steps in order to start selling the Web Services Product to your Customers and Sub-Resellers:

  • Ensure that you are Selling the Web Services
    Product. See details

  • Select the Plans you want to sell and set their Selling Price for your Customers and
    Sub-Resellers. See details

  • Select which Plans to display on your SuperSite. See details

  • Setting up Fully Branded Name Servers: When your Customers purchase any Web Services Plan for their domain name, it is essential that
    they change the Name Servers of their domain name to the Name Servers setup by the system for you.

    While you may use these partially branded Name Servers provided by , you may want to consider branding them
    completely. See details

  • Specifying your Branded Name Servers as your Default Name Servers: It is recommended that you specify your branded Name Servers
    to be pre-filled every time your Customers register a domain
    name. See details

  • If Tax is applicable to the Web Services Product in your Country, you may use our Tax Engine to collect it from your Customers and
    Sub-Resellers. See details

Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product

's Web Services Product consists of the following Plan categories:

  • Email Only Plans

  • Windows Web Hosting and Email Plans

  • Linux Web Hosting and Email Plans

  • Website Builder Plans

Under each of the above Plan categories, we have included a default Plan. You may create as many Plans, per your requirement. You may also choose to delete any Plan,
should you no longer wish to offer the same to your Customers.

The pricing model for your Customers and Sub-Resellers differs to some extent:

  • Customers: Customer pricing is based on discounts, depending on the number of months any Plan's Order is purchased
    and renewed for
    . This feature is referred as Telescopic Pricing.

  • Sub-Resellers: Pricing is determined by Pricing Bands.

To Select the Plans you want to Sell to your Customers (Anchor: select)

  1. Login to your Control Panel. See details

  2. In the Menu, point to Settings and click Manage Products and Pricing.

  3. Click the Web Services link.

    By default, there is a Plan created under Email Only Plans, Windows Web Hosting and Email Plans, Linux Web
    Hosting and Email Plans and Website Builder Plans
    . Here, you may:

    • Create New Plans: You may add as many new Plans as you require, by clicking the Create New Plan link under
      each Plan category and saving it.

    • Stop Selling Existing Plans: Upon creating a new Plan, its status is, by default, set to Selling.

      Click the Change link under Selling Status for Customers, select No New Orders and click the Save button.

      This status disallows accepting new Web Services Orders for the Plan from your Customers. However, existing Orders can continue to be Managed and Renewed.

    • Delete Existing Plans: Click the Change link under Selling Status for Customers and
      select Do Not Sell and click the Save button.

Note
  • While you may add several plans under any Plan, your SuperSite can display upto 4 Plans each, under all Plan categories individually. This implies you may display
    simultaneously:

    • upto 4 Email Only Plans.

    • upto 4 Windows Web Hosting and Email Plans.

      Within Windows Hosting Plans, you may set only a maximum of 3 Plans for Windows Hosting (minimum being 1) and 2 Plans for Multi Domain Windows Hosting (minimum being 1).

      Examples:

      • If you have chosen to display 3 Windows Hosting Plans, you would only be able to display any 1 Multi Domain Windows Hosting Plan. You would only be able to display the 2nd Multi Domain Windows Hosting Plan, once you have set the number of Windows Hosting Plans to be displayed to 2.

      • If you have chosen to display 2 Multi Domain Windows Hosting Plans, you would only be able to display any 2 Windows Hosting Plans. You would only be able to display the 3rd Windows Hosting Plan, once you have set the number of Multi Domain Windows Hosting Plans to be displayed to 1.

    • upto 4 Linux Web Hosting and Email Plans.

      Within Linux Hosting Plans, you may set only a maximum of 3 Plans for Linux Hosting (minimum being 1) and 2 Plans for Multi Domain Linux Hosting (minimum being 1).

      Examples:

      • If you have chosen to display 3 Linux Hosting Plans, you would only be able to display any 1 Multi Domain Linux Hosting Plan. You would only be able to display the 2nd Multi Domain Linux Hosting Plan, once you have set the number of Linux Hosting Plans to be displayed to 2.

      • If you have chosen to display 2 Multi Domain Linux Hosting Plans, you would only be able to display any 2 Linux Hosting Plans. You would only be able to display the 3rd Linux Hosting Plan, once you have set the number of Multi Domain Linux Hosting Plans to be displayed to 1.

    • upto 4 Website Builder Plans.

  • The default Plan under each Plan category has unlimited parameters. If you delete this Plan, you may restore it, by simply adding another Plan with unlimited parameters.

  • Any Plan that you create is only visible to your Customers through your SuperSite and not your Sub-Resellers.

  • If you do not want your Sub-Resellers to sell a particular Plan category, you would need to stop offering the Web Services Product entirely.
    See details

Set Web Services Plans Selling Price for Customers (Anchor: plans)

allows you to set Telescopic Price ranges for all Web Services Adds and Renewals for each one
of your Plans. This simply means that you may offer your Customers increased discounts as and when they may choose to add / renew their Web Services Orders with you for multiple months.

Example:

Suppose that your Cost Price for Plan A is USD 5 per month. Depending upon your business model, you may set your Selling Price for 12 months as USD 10 per month. Now, if a Customer
wished to add a Hosting Order under Plan A for 36 months, he would be charged USD 360 (USD 10 per month). However, with the Telescopic Pricing model, you may set a reduced price of say,
USD 8 per month. In this way, your Customer is charged USD 288 instead of USD 360, thus, availing a discount for purchasing for a longer duration.

To Set your Web Services Plans Telescopic Selling Price for Customers

  1. Login to your Control Panel. See details

  2. In the Menu, point to Settings and click Manage Products and Pricing.

  3. Click the Web Services link.

  4. Click the Customers tab under any Plan category.

  5. Click the Manage Price link under the Action column.

  6. Mention the per month Selling Price in each text box as per your requirement.

    Note

    Your Cost Price is determined based on the various resource parameters pricing applicable to you, under various Pricing Bands set by .

  7. You may choose to add additional slabs for the duration of the Plan, by selecting it from the drop-down at the bottom of the page and clicking Add Slab.

  8. Click the Update button to save your changes.

Note
  • Pricing for the following parameters can be configured for only the slab of the least duration:

    Plan Name

    Parameter(s)

    All Web Hosting Plans

    Add Dedicated IP/SSL

    Example:

    If you have a Selling Price For 12 Months slab and a Selling Price For 36 Months slab, then you would be able to mention the Add Dedicated IP/SSL Selling Price for only the 12 Months slab.

  • If you have multiple slabs configured, you need to set reduced pricing for the higher duration slab, than the one that is immediately of a lower duration.

    Example:

    If you have a Selling Price For 12 Months slab and add a Selling Price For 36 Months slab, then the per month Selling price you need to mention for the 36 Months slab needs to be lower
    than that of the 12 Months slab.

  • When Specific Pricing is not set, then your Customer would get the best pricing from amongst the Telescopic Pricing (for Web Services) and any ongoing Promotion
    Pricing (if applicable)
    .

    Additional Information

    Understanding Specific Pricing

  • A Plan Name can be customized by clicking the Edit link next to it and submitting a new Plan Name. Plan Name of existing Orders will be updated to reflect the new Plan Name.

  • The SuperSite contains Pricing information about the Products and Services you offer to your Customers. This data is downloaded to your SuperSite
    from your Control Panel and cached (stored) on the SuperSite server. The cache of your SuperSite will be reloaded automatically, once you have completed the above process. This way, the updated details will be downloaded to your SuperSite from your Control Panel.

    Additional Information

    SuperSite

Set Web Services Plans Selling Price for Sub-Resellers (Anchor: set)

Pricing for Web Services Plans for your Sub-Resellers is based on Pricing Bands. Each Pricing Band constitutes various resource parameters such as number of Email Accounts, amount of Data Transfer, etc..

  1. Login to your Control Panel. See details

  2. In the Menu, point to Settings and click Manage Products and Pricing.

  3. Click the Web Services link.

  4. Click the Sub-Resellers tab under any Plan category.

  5. Click the Manage Price link.

  6. Set your Selling Price for each Pricing Band.

  7. Click the Update Pricing button to save your changes.

Note
  • If the price for a Pricing Band has not been set, the pricing set for the next highest Pricing Band will be used.

  • You must enter all the values for the highest Pricing Band.

    For the rest of the Pricing Bands, you may either fill in all the fields or leave all of them blank.

  • Price can be any number (upto 2 decimal places). Hence, 3.00, 3, 3.19 are all valid prices.

  • The pricing in a Pricing Band must be greater than or equal to that of the Pricing Band above it.

    Example:

    The pricing you mention in Band 3 must be greater than Band 2.

  • Pricing for the following parameters can be configured for only Band 1:

    Plan Name

    Parameter(s)

    All Web Hosting Plans

    Add Dedicated IP/SSL

  • Your Sub-Resellers can create their own custom plans and are charged a fixed price per Order as set by you, irrespective of their Selling Price.

  • The PartnerSite contains Pricing information about the Products and Services you offer to your Resellers. This data is downloaded to your PartnerSite from your Control Panel
    and cached (stored) on the PartnerSite server. The cache of your PartnerSite will be reloaded automatically, once you have completed the above process. This way, the updated details will be downloaded to your PartnerSite from your Control Panel.

    Additional Information

    PartnerSite