reseller

is added when reseller has a customer specific business

Managing TLD Promotions

Overview

runs various Promotional offers, which you may participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.

How do I activate / manage a Promo?

Step 1: Log in to your Reseller Control Panel. Learn how.

Step 2: Navigate to the Domain Registration pricing page.

  • Click on Settings > Manage Products and Pricing.


  • Click on the Domain Registration link.


  • Click on the Manage Prices link.

Step 3: Select the TLD for which you wish to manage the promo.

  • Click on the Promos link to list the TLDs with available promos.


  • Click on Start Now to activate the promo.



    OR

    If the Promo is already activated, click on Manage to manage the Promo pricing.

Step 4: Set up the Promo details

Fill in the required parameters on the following page and click on the Update Promo button once you have set these parameters.

Note
  • The Promo would begin at 12.00 am GMT/UTC on the Promo Start Date and would end at the stroke of mid-night as per GMT/UTC on the Promo End Date.

  • A green star indicates that a Promo is activated for a TLD for Registration, Renewal and/or Transfer.

  • You may modify the Promo Price to Customer, Promo Price to Sub-Reseller and Non-Promo Price to Sub-Reseller at any time.

  • If the price is modified before the Promo Start date, the new price will be applicable from the Promo Start Date at 00:00 GMT / UTC.

  • If the price is modified while the Promo is on, the new price will be applicable immediately.

  • The Promo Pricing may apply to Registration, Renewal and/or Transfer under the specific TLD (extension) and only for the least number of years applicable for that TLD. For any additional years, your usual Selling Price would be applicable.

    Example:

    Promo activated for: .COM Domain Names

    Promo Applicable for Action: Registration

    Promo Selling Price for Customers: USD 8

    Usual Selling Price for Customers: USD 10

    Now when your Customer tries to register some-name.com for 5 years, he would be charged the first 1 year at USD 8 and for the remaining 4 years at USD 10. This means that, the Customer would have to pay you USD 48 for registering the domain name.

  • You may preview the contents of the Announcement by clicking the Announcement link.

  • Upon selecting the Announcement checkbox, the template text would appear as a full page announcement (like a splash page) to your Customers and Sub-Resellers in their Control Panel, the moment they login. The full page Announcement is displayed to your Customers and Sub-Resellers only the first time they login and then onwards this Announcement will appear in the Announcements box on the Home page of their Control Panel, until the Promo End Date passes.

  • When you end a Promo, it will get deactivated down your entire Sub-Reseller chain.

  • If there are any unpaid Invoices (with the status Action and Payment Pending) after the Promo is terminated, they would be automatically cancelled to prevent you from suffering any loss, should your Customer / Sub-Reseller execute any Invoice after the Promo has been terminated.

  • The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers respectively. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once:

    if you have activated/terminated a Promo,

    OR

    if you have modified the value of one or more Pricing related fields,

    OR

    if the Promo ends automatically after the Promo End Date.

    You may accomplish this from within your Control Panel itself by clicking on Tools > Reload SuperSite & PartnerSite Cache > SuperSite & PartnerSite Promotional Offers.

  • If you have activated a Promo and not reloaded the SuperSite cache, the SuperSite will continue to display the regular price. However, the actual Invoice raised will be for the Promo price, if applicable.

  • Similarly, if you have terminated a Promo or has ended it and the SuperSite cache has not been reloaded, the SuperSite will continue to display the Promo price. However, the actual Invoice raised will be for the regular price.

Domain Registration

allows you flexibility in selecting the domain name extensions (TLDs) that you want to sell and setting the Selling Price for your Customers and Sub-Resellers for your Domain Registration Product. The pricing model allows setting your Selling Price for Customers to suit the needs of your business. For Sub-Resellers, pricing is determined based on the Total Receipts based Slabs.

Select the TLDs that you want to Sell (Anchor: select-tld)

  1. Log in to your Control Panel. See details

  2. In the Menu, navigate to Settings > Manage Products and Pricing.

  3. Click on the Domain Registration link and then click on the Manage TLDs link.

  4. Here, you may choose to either:

    • Sell: To sell this TLD to your Customers and Sub-Resellers.

    • No New Orders: To stop accepting new Orders for this TLD from your Customers and Sub-Resellers. However, existing Orders can continue to be Managed and Renewed.

    • Do Not Sell: To entirely stop offering this TLD to your Customers and Sub-Resellers. However, you may set this status if there are no Orders of this TLD.

  5. Upon setting your TLD Signup Preferences, agree to the applicable Terms and Conditions and click on the Submit button.

Note

You have to compulsorily continue selling at least 1 TLD and can not discontinue selling all TLDs. This implies that at least 1 TLD should be on the Active status.

You will encounter the below error message if you try to discontinue selling all TLDs:

Attention

You can not unsignup for All TLDs.

Setting Selling Prices for Domain Names

Given the  number of domain extensions that  offers, the pricing tool is designed to be flexible and powerful to address various pricing needs you may have like:

  • Setting different prices for end customers and sub-resellers

  • Bulk updating prices for a set of extensions by simply specifying your desired profit margin

  • Setting different prices/profit margins for Registrations, Renewals, Transfers and Restores

  • Giving discounts for the minimum duration, while charging nominal prices for every subsequent duration or

  • Giving price discounts for multi-year registrations/renewals (telescopic pricing)

To Set your Domain Registration Selling Price

  1. Log in to your Control Panel.  See details

  2. In the menu, navigate to Settings > Manage Products and Pricing .

  3. Click on the Domain Registration link and then click on the Manage Prices link.

  4. On the succeeding Domains Pricing Overview page, you will find a list of Top Level Domains (TLDs) that you have chosen to sell.

  5. Here, you can set the price for the TLD / TLDs in any of the following ways.
    • Search and Bulk update prices for a set of TLDs using the profit-based pricing tool

      With the bulk pricing tool, you can do a bulk search for the TLDs, specify your profit margin and the system will calculate and set your selling prices accordingly.

      1. Using the search box, enter the TLDs you wish to monitor/update. You could search for one or multiple TLDs using the search. 
      2. Click on the Set prices using Profit Margin link.
      3. Here, enter your desired profit margins. You could choose to enter values in percentage or absolute.  
      4. You can also round off your prices before or after the decimal to display more commercial values.
      5. Once done, hit the Save button.

      How does Rounding Off work?

      You can round off your calculated Selling Price(s) by specifying the last digit, before or after the decimal. Your Selling Price(s) will be rounded off to the closest number, based on your input.

      Note that profit margins might vary slightly from the specified due to rounding off.

      Attention
         

      Your Selling Price(s) will NOT be updated automatically, should your Cost Price change.

    •  Set prices individually for a TLD

      Click on the icon against the TLD you wish to manage.

      On the next page, set your selling prices as per your business requirements. You could:

      • Set different prices for each action, i.e. Registration, Renewal, Transfer and Restore.
      • Set reducing price for each year to offer multi-year discounts. This way, you can offer increased discounts as and when your Customers register / renew domain names for more than the typical one year.
      • Set discounts for the minimum duration and nominal prices for every subsequent tenure, etc.

      Certain TLDs have a one-time Application Fee for Registrations in the Sunrise Period, apart from the normal Registration charges. Set the Application Cost pricing, wherever required. This amount will appear as a separate component 'Application Fee' in the Invoice.

       

      Additional Information

      Invoices

      Note
      • Enter only Per year selling prices in each field. The system will calculate the final price for every duration for your Customers at the time of purchase.

      • Example:

      • If you wish to charge USD 20 for a 2 year registration, enter USD 10 as your 'per year' price against the 2 years field. At the time of purchase, the system will calculate 10*2, and charge your Customer USD 20 for a 2 year registration.

      • Alternatively, if you wish to give discounts for multi-year registrations, set a reduced 'per year' price in each field. Hence, if you want to offer a 2 year registration for USD 18 and not USD 20, set USD 9 as the reduced 'per year' price in the field against 2 years.

      • Your Customers will not be displayed multi-year prices on your SuperSite, if you set the same per year price for all years.

      • Example:

      • If you have set USD 10 as the 'per year' price for all the years, then your SuperSite will only display USD 10 as your Selling Price. So if your Customer chooses to register a domain name in that TLD for 3 years, he will be charged USD 10*3 = USD 30.

      • Telescopic prices cannot be set for Transfers and Restores.

      • When Specific Pricing is not set, your Customers would get the best of telescopic prices (if any) and promotional prices (if any).

      • Additional Information

      • Understanding Specific Pricing

Setting prices for Sub-Resellers with steps

To Manage your Pricing Slabs

You may set Pricing Slabs depending upon the Total Receipts of your Sub-Resellers or the number of Web Services
(Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders purchased by your Sub-Resellers. The Selling Price to each Sub-Reseller is determined at the
time of purchase depending upon the Total Receipts, the number of Web Services (Email Hosting + Windows Web Hosting + Linux Web Hosting +
Website Builder) Orders, your Slab Pricing and the Sub-Resellers' Specific Pricing.

To Set Pricing Slabs

  1. Log in to your Control Panel. See details

  2. In the Menu, navigate to Settings > Manage Products and Pricing.

  3. Click on the Domain Registration link and then click on the Manage Prices link.

  4. On the succeeding Domains Pricing Overview page, click on the Sub-Reseller Pricing tab.

  5. Now, click on the Manage Slabs link.

  6. On the next page, add a New Slab based on Total Receipts or
    Web Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders and click on the Save Slabs button.

  7. Add as many Slabs as required, in this manner.

To Delete Pricing Slabs

  1. Log in to your Control Panel. See details

  2. In the Menu, navigate to Settings > Manage Products and Pricing.

  3. Click on the Domain Registration link and then click on the Manage Prices link.

  4. On the succeeding Domains Pricing Overview page, click on the Sub-Reseller Pricing tab.

  5. Now, click on the Manage Slabs link.

  6. On the next page, click on Delete appearing under the Action column next to the slab that you need to delete

To Set your Selling Price

  1. Log in to your Control Panel. See details

  2. In the Menu, navigate to Settings > Manage Products and Pricing.

  3. Click on the Domain Registration link and then click on the Manage Prices button.

  4. On the succeeding Domains Pricing Overview page, click on the Sub-Reseller Pricing tab.

  5. Here, you can set the price for the TLD / TLDs in any of the following ways.

    • Search and Bulk update prices for a set of TLDs using the profit-based pricing tool

      With the bulk pricing tool, you can do a bulk search for the TLDs, specify your profit margin and the system will calculate and set your selling prices accordingly for all Slabs.

      1. Using the search box, enter the TLDs you wish to monitor/update. You could search for one or multiple TLDs using the search. 
      2. Click on the Set prices using Profit Margin link.

      3. Set your profit margin for the Base Slab as well as for any Slabs that you have configured, for your Sub-Resellers.

      4. You can also round off your prices before or after the decimal to display more commercial values.

      5. Click on the Save button to save your changes.

    •  Set prices individually for a TLD

      Click on the icon against the TLD you wish to manage.

    Note
    • The Base Selling Price cannot be empty.

    • Each Slab must have a Pricing lower than or equal to the previous Slab.

    • You may enter zero (0) in any field.

      Example:

      If you set the Domain Name Renewal price for .COM domains as 0 for a particular Slab for your Sub-Resellers, then a Sub-Reseller falling under that Slab would be able to Renew .COM
      domain names for free.

    • When you set the Price to zero (0), an Invoice is still raised for the Domain Name Registration Product but its value is zero (0). This is done only from the perspective of recording the
      transaction. Your Sub-Reseller is never asked to pay for this Invoice.

    • A Slab can have the Price field empty, in which case it will be ignored.

    • You can offer Telescopic Pricing .on .UK domain names for your Sub-Resellers. You can set Telescopic Pricing within each Pricing Slab that you may have added.

    • The SuperSite and PartnerSite contain Pricing information about the Products and Services you offer to your Customers and Resellers respectively. This data is downloaded to your
      SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. The cache of your SuperSite and PartnerSite will be reloaded automatically, once you have completed the above process. This way, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.

      Additional Information

      SuperSite

      PartnerSite

Understanding Calculation of Total Receipts for your Customers/Sub-Resellers

Typically, you would like to offer discounts to your Customers and Sub-Resellers, based on their higher volume of business. The system accomplishes this by allowing you to define
Pricing Slabs. The volume of business done by your Customers and Sub-Resellers is calculated based on the total inflow of funds (money) received from them during the course of
business. This figure maintained per Customer and Sub-Reseller is their Total Receipts figure.

Depending on their Total Receipts figure, you can set Pricing per Product.

Example:

Base Selling Price: USD 10

Selling Price for Total Receipts > USD 1000: USD 8

Selling Price for Total Receipts > USD 2000: USD 7

The above case implies:

  • Base Selling Price to the Customer is USD 10.

  • If any of your Customers, in their course of business, reach a Total Receipts figure of USD 1000, then they would receive a Pricing of USD 8.

  • If any of your Customers, in their course of business, reach a Total Receipts figure of USD 2000, then they would receive a Pricing of USD 7.

Note
  • In the case of the Domain Registration Product, the pricing model used by the system for Customers, instead allows offering discounts based on the number of years a domain name is
    registered, renewed for. This feature is referred as Telescopic Pricing.

    Only your Sub-Resellers pricing for Domain Registration continues to be based on their Total Receipts figure.

  • In the case of the Web Services Product, the Telescopic Pricing model is applicable for your Customers and Pricing Bands for Sub-Resellers.

  • The pricing for other Products for your Customers / Sub-Resellers is based on the Total Receipts figure.

Understanding Total Receipts Calculation

  • Every time you add funds to a Customer / Sub-Reseller account, the Add Funds process asks you whether you wish to add this amount to the Customer's or Sub-Reseller's
    Total Receipts figure. If the amount you are adding represents an amount of money you have received from your Customer / Sub-Reseller, then you should add the same to the Total Receipts
    figure for that Customer / Sub-Reseller.

  • Each time you deduct Funds from a Customer / Sub-Reseller account through a Debit Note, the process asks whether you wish to deduct this amount from your
    Customer's or Sub-Reseller's Total Receipts figure.

    Example:

    You may choose to add a Debit Note in order to reverse the effect of an incorrect Receipt value, or to reduce the Available Balance of your Customer / Sub-Reseller if they
    asked for a refund. In these cases, you would choose to deduct this amount from the Total Receipts figure for that Customer / Sub-Reseller.

  • Each time the system automatically adds a Receipt for your Customer / Sub-Reseller due to a Custom Payment Gateway or PayPal integration, it adds that amount to the Total Receipts
    figure for your Customer / Sub-Reseller.

  • Each time your Customer / Sub-Reseller requests a refund, the system deducts the refund amount requested from the Total Receipts figure.

The above is the complete set of calculations performed for calculation of the Total Receipts figure. All the above calculations would be simple to understand if you understand the
basic theme of Total Receipts. The Total Receipts figure is basically representative of the total amount of money your Customer / Sub-Reseller is willing to spend with you in the System. The higher
this figure the greater discounts you would be willing to offer to your Customer / Sub-Reseller. You have the flexibility to define Selling Price Slabs in the System, based on the Total Receipts figure.

Example:

  • A new Customer starts off with a Total Receipts figure of zero (0).

  • You now add a Receipt of USD 1000 for this Customer to signify a check (cheque) of USD 1000 sent by the Customer. In this case you would choose to add this to the Customers
    Total Receipts figure, which would now be USD 1000.

  • You realize that you made a mistake in feeding in the cheque. The check (cheque) was actually of USD 100, while you by mistake presumed it was USD 1000. In order to deduct the
    USD 900 wrongly credited to the Customer account, you will add a Debit Note of USD 900. During this process you will choose to deduct this figure from the Total Receipts figure of the
    Customer, bringing it down to USD 100 (which represents the true Total Receipts from that Customer).

  • Next, the Customer chooses to use your Payment Gateway to Add Funds of USD 500, for which the system adds a Receipt of USD 500 and adds the same to the Customers Total Receipts
    figure bringing it to USD 600.

  • The Customer does business with you for a month and realizes that he overestimated his requirements and will not require to park this much funds with you. He, therefore, opts to request
    for a refund of USD 250, using the Request Refund link. In this case the system will deduct this USD 250 from the Customer's Total Receipts figure and his Total Receipts would reflect USD 350.

The Total Receipts figure allows you to define Pricing Slabs which your Customers and Sub-Resellers can enjoy. This also takes away the burden of inspecting each Customer and Sub-Reseller
account by you. You can simply work out a Pricing policy which you can then use to define your selling price to your Customers. The system will then automatically offer the appropriate Selling Price
to your Customers based on their Total Receipts.

Modifying the Total Receipts figure

You can Modify the Total Receipts figure for your Customers and Sub-Resellers from the Customer / Sub-Reseller Details view.

You would need do this for various reasons:

  • You forgot to check the Add to Total Receipts box for a Customer or a Sub-Reseller while adding a Receipt. In this case, you can simply
    go to that Customer / Sub-Reseller Details view and modify the Total Receipts figure to reflect the true figure.

  • The Customer / Sub-Reseller sent you some funds for some other Services which you do not wish to credit to his Account, but you want it to affect the Total Receipts figure so that
    the Customer / Sub-Reseller can avail of lower Pricing.

Note

Any change you make to a specific Customer / Sub-Reseller Total Receipts figure will affect their Pricing, based on the Pricing Slabs you have set.

Understanding and Setting Specific Pricing

Understanding Specific Pricing

The System offers tremendous versatility with respect to setting the Selling Price. Apart from the Pricing Slabs and Pricing Bands, you also have the ability to set a
Specific Selling Price for any Customer or Sub-Reseller. The Specific Pricing overrides the Pricing Slab / Pricing Band based pricing for that Product. If you set
a Specific Pricing for any of your Customers or Sub-Resellers, then irrespective of the Slab / Band that your Customer or
Sub-Reseller is in, the Specific Pricing will always be applied, until removed.

Note

Setting Specific Pricing for your Customer / Sub-Reseller

  1. Login to your Control Panel. See details

  2. Search for the particular Customer / Sub-Reseller for whom you want to set Specific Pricing for any Product.

  3. Click the Customer / Sub-Reseller Name to proceed to the Order Information view.

  4. Select the Product whose Pricing you wish to modify and click the Pricing button.

  5. You will be presented with an interface from where you can view your Cost Price along with generic Pricing Slabs. You may refer these while setting the Specific Pricing for this Product
    for a Customer/Sub-Reseller.

  6. Set the desired Pricing.

    Note

    You may also choose to offer Specific Pricing to a Sub-Reseller for a particular period of time, only in case of the following Products:

    • Domain Registration

    • Web Services

    • Single Domain Linux Hosting

    • Single Domain Windows Hosting

    • Multi Domain Linux Hosting

    • Multi Domain Windows Hosting

    • Reseller Linux Hosting

    • Reseller Windows Hosting

    • VPS Linux

    • Dedicated Server Linux

    • Managed Server Linux

    • Enterprise Email

    • Enterprise Email Lite

    • SiteLock

    • CodeGuard

    To set Specific Price Period for a Sub-Reseller (Anchor: period):

    • In the Specific Price Period interface, click the textbox under From and set the start date in the calendar that pops up. This date needs to be in the
      future. The Specific Pricing becomes applicable from 00:00:00 hours GMT/UTC on that day.

    • Click the textbox under To and set the end date in the calendar that pops up. This date needs to be on or after the start date. The
      Specific Pricing ceases to be effective from 23:59:59 hours GMT/UTC on that day.

  7. Click the Set Specific Selling Price or Update button to save your changes.

Note
  • The prime motive of setting Specific Pricing for a particular Customer or Sub-Reseller is to give him/her a lower pricing than the standard Pricing that he/she
    would have otherwise got.

  • You may even set the Specific Pricing to zero (0).

    Example:

    If you set the Domain Name Transfer price for .COM domain as 0 for a particular Customer, then that Customer would be able to Transfer .COM domain names for free.

  • When you set the Specific Pricing to zero (0), an Invoice is still raised for that Product/Service but its value is zero (0). This is done only from the perspective of recording the transaction.
    Your Customer/Sub-Reseller is never asked to pay for this Invoice.

  • The moment you remove the Specific Pricing for a particular Customer or Sub-Reseller, the Slab Price applicable to that Customer or Sub-Reseller based on their Total Receipts figure will
    immediately begin to apply.

    The Total Receipts figure does not apply in case of:

    • Customers for the Domain Registration Product as Telescopic Pricing is applicable to them.

    • both Customers and Sub-Resellers for the Web Services Product, as Customers get charged based on Telescopic Pricing, while Sub-Resellers are charged as per Pricing Bands.

    • both Customers and Sub-Resellers for the Single Domain Linux Hosting Product, as Customers get charged based on Telescopic Pricing, while Sub-Resellers are charged as per Pricing Bands.

    • both Customers and Sub-Resellers for the Single Domain Windows Hosting Product, as Customers get charged based on Telescopic Pricing, while Sub-Resellers are charged as per Pricing Bands.

    • both Customers and Sub-Resellers for the Multi Domain Linux Hosting Product.

    • both Customers and Sub-Resellers for the Multi Domain Windows Hosting Product.

    • both Customers and Sub-Resellers for the Reseller Linux Hosting Product.

    • both Customers and Sub-Resellers for the Reseller Windows Hosting Product.

    • both Customers and Sub-Resellers for the VPS Linux Product.

    • both Customers and Sub-Resellers for the Dedicated Server Linux Product.

    • both Customers and Sub-Resellers for the Managed Server Linux Product.

    • both Customers and Sub-Resellers for the Enterprise Email Product.

    • both Customers and Sub-Resellers for the Enterprise Email Lite Product.

    • both Customers and Sub-Resellers for the SiteLock Product.

    • both Customers and Sub-Resellers for the CodeGuard Product.

Understanding Pricing Slabs

When you sell different Products and Services to your Customers and Sub-Resellers, you would always want to work out a pricing strategy such that the pricing of your Customers and Sub-Resellers
decreases as they buy more from you. The system allows you to set a Slab-based Pricing structure that allows you to do this automatically. The strategy is quite simple.
You set certain Slabs of Total Receipt figures. The moment a Customer or Sub-Reseller of yours crosses these Slabs, the pricing for that client is reduced.

Note

The Pricing Slab and Total Receipts model is not applicable to the Domain Registration Product and
Web Services Product for Customers. Instead, the system uses a Telescopic Pricing model incorporated for
Customers. Sub-Resellers pricing is determined by the Pricing Bands model for the Web Services Product.

Understanding Total Receipts (except for the Domain Registration Product for your Customers and Web Services Product)

Every payment your Customers and Sub-Resellers make, is a Receipt for them. The system maintains a figure for the total amount of money received from your Customers and
Sub-Resellers. You can easily see the Total Receipts of any of your Customers / Sub-Resellers in their respective Details view. It is important to understand how the Total Receipts figure is calculated.

Understanding Slabs (except for the Domain Registration Product for your Customers and Web Services Product)

A Slab is nothing but an amount. This amount represents the Total Receipts a Customer / Sub-Reseller must cross in order to avail of the Pricing of that slab. Slabs are separately specified for your
Customers and your Sub-Resellers from your Pricing section. You can set Pricing Slabs for your Customers / Sub-Resellers for every Product (except for the Domain Registration Product and
Web Services Product for your Customers).

Domain Registration Product Slabs for your Sub-Resellers: Example 1

  1. Login to your Control Panel. See details

  2. Point to Settings -> Manage Products and Pricing in the Menu and click the Set the price of the TLDs you want to sell button
    under the Domain Registration Product.

  3. On the next page, click on the Sub-Reseller Pricing tab to view Pricing of all the TLDs that you have signed up for.

  4. Now, click on Manage Slabs on the top-right corner of this page.

  5. Here you would see the following:

    Sub-Reseller Slabs Total Receipts >= USD OR Web Services Orders >= Action
    New Slab Total Receipts >= USD
    OR Web Services Orders >=
     
    Cancel

    You can use the table above to define your Slab values. These Slab values depict the levels of Pricing you wish to establish across your Product.

Domain Registration Product Slabs for your Sub-Resellers: Example 2

Let's continue with the previous example by defining a business model:

  • You want to sell the Domain Registration Product at USD 15 to your Sub-Resellers.

  • You want to sell the Domain Registration Product at USD 12 to your Sub-Resellers who have done at least USD 2500 worth of business with you or have purchased at least
    100 Web Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders from you.

It can be clearly seen from the above case that:

  • your Base Selling Price for Sub-Resellers is USD 15.

  • Next, you have a Slab Price of USD 12 for Sub-Resellers who have paid you at least USD 2500 or have purchased at least 100 Web Services
    (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders from you in their course of business.

In order to achieve the above, you would need to define the Total Receipts as well as the Web Services Orders value for your Sub-Resellers. Next, you need
to click the Save Slabs button. Having added these conditions, the final table would look like this:

Sub-Reseller Slabs Total Receipts >= USD OR Web Services Orders >= Action
Slab 1 Total Receipts >= USD
OR Web Services Orders >=
Delete
Slab 2 Total Receipts >= USD
OR Web Services Orders >=
 
Cancel

After specifying a Slab of USD 2500 and 100 Web Services Orders for Sub-Resellers, you need to now specify the Pricing for each one of the TLDs.
This is done from the Domains Pricing page.

Follow the steps below in order to specify Pricing for each one of the TLDs:

  1. Point to Settings -> Manage Products and Pricing in the Menu.

  2. Click Set the Price for the TLDs you want to sell under the Domain Registration Product.

  3. Under the Sub-Reseller Pricing tab, click on Manage Pricing corresponding to each TLD in succession.

  4. Set your desired Base Selling Price by referring to Your Cost Price stated in this Pricing table.

  5. Now, you can set Pricing for Sub-Resellers falling under Slab 1 earlier set by you.

  6. You may continue to add more slabs as per your requirement by clicking on the Add / Delete Slabs link at the bottom.

Domain Registration Product's Slab-wise Pricing for your Sub-Resellers: Example 1

Let's say you have the following slabs setup for your Sub-Resellers for Domain Name Registration Product:

Sub-Reseller Slabs Total Receipts >= USD OR Web Services Orders >= Action
Slab 1 OR Delete
Slab 2 OR Delete
Slab 3 OR Delete
New Slab Total Receipts >= USD
OR Web Services Orders >=
 
Cancel

This basically represents that your Sub-Reseller would fall in Slab 1 when his Total Receipts figure crosses USD 1000 or he has purchased at least 20 Web Services
(Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, and then fall in Slab 2 when his Total Receipts figure crosses USD 5000
or has purchased at least 100 Web Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, and finally he would fall in Slab 3 when his
Total Receipts figure crosses USD 10000 or has purchased at least 200 Web
Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders.

Domain Registration Product's Slab-wise Pricing for your Sub-Resellers: Example 2

Let's take up an example of 3 different ways you can now use these Slabs. From the Domains Registration Pricing section, you can choose a TLD and set the Pricing for that TLD.

You may, therefore, see a view similar to the one below:

Pricing Registration Renewal Transfer Restore
Your Cost Price USD 9.00 USD 9.00 USD 9.00 USD 9.00
Base Selling Price USD
USD
USD
USD
Slab 1

Total Receipts >=USD

1000.00 OR

Web Services Orders >= 20
USD
USD
USD
USD
Slab 2

Total Receipts >=USD

5000.00 OR

Web Services Orders >= 100
USD
USD
USD
USD
Slab 3

Total Receipts >=USD

10000.00 OR

Web Services Orders >= 200
USD
USD
USD
USD
Add / Delete Slabs        
Cancel

The Product above can have four different Prices, one for a new Registration, for per year Renewal, for a Transfer and for
Restore. The first row shows Your Cost Price for this Product. This is simply as a reference to allow you to determine an appropriate Selling Price for this Product.
The next row allows for the input of your Base Selling Price. The Base Selling Price for a Product is the Selling Price that a New Sub-Reseller of yours will get. A
Base Selling Price must be specified for all your Products. It cannot contain a null value. In the above table as you can see, your Cost Price for the Product is USD 9 and your
Base Selling price to your Sub-Resellers is USD 15. This means that a new Sub-Reseller of yours will buy this Product from you at USD 15.

Having said this, let us inspect the above table and understand what the values mean:

  • A fresh Sub-Reseller starting off under you, will receive a Purchase Price of USD 15 for the above Product.

  • When the Sub-Reseller Receipts reach USD 1000 or the Sub-Reseller has purchased 20 Web
    Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, his Purchase Price for this Product will become USD 12.
    These Receipts may not necessarily be for this Product only. The USD 1000 target maybe met by Sub-Reseller by buying
    other Products and Services.

  • When the Sub-Reseller Receipts reach USD 5000 or the Sub-Reseller has purchased 100 Web
    Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, his Purchase Price for this Product will become USD 11, and
    then USD 10 when he reaches a Total Receipts figure of USD 10000 or has purchased 200 Web
    Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders.

Note
  • Each next Slab must have a Pricing lower than or equal to the previous Slab.

  • Each Slab must have all boxes filled or none of them filled. A Slab can be completely empty, in which case it will be ignored for that Product (as we will see later).

  • The Pricing value can be any non-zero number (upto 2 decimal places), e.g., 3.00, 3.19 are valid prices.

  • Specific Pricing for a Sub-Reseller has a priority higher than the Slab-pricing that is set in the Domains Pricing interface.

Domain Registration Product's Slab-wise Pricing for your Sub-Resellers: Example 3

Pricing Registration Renewal Transfer Restore
Your Cost Price USD 9.00 USD 9.00 USD 9.00 USD 9.00
Base Selling Price USD
USD
USD
USD
Slab 1

Total Receipts >=USD

1000.00 OR

Web Services Orders >= 20
USD
USD
USD
USD
Slab 2

Total Receipts >=USD

5000.00 OR

Web Services Orders >= 100
USD
USD
USD
USD
Slab 3

Total Receipts >=USD

10000.00 OR

Web Services Orders >= 200
USD
USD
USD
USD
Add / Delete Slabs        
Cancel

In the above table, the Slab 2 values are completely empty. This means that this Slab is ignored in the Pricing calculation. Let's inspect what the above values mean:

  • A fresh Sub-Reseller starting off under you will receive a Purchase Price of USD 15 for the above Product.

  • When the Sub-Reseller Receipts reach USD 1000 or the Sub-Reseller has purchased 20 Web
    Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, his Purchase Price for this Product
    will become USD 12.

  • When the Sub-Reseller Receipts reach USD 10000 or the Sub-Reseller has purchased 200 Web
    Services (Email Hosting + Windows Web Hosting + Linux Web Hosting + Website Builder) Orders, his Purchase Price for this Product will
    become USD 10.

As you can see above, the table simply works as if Slab 2 did not exist for this Product.

Searching / Approving / Declining Payment Gateway Transactions

When your Customers / Sub-Resellers perform a financial transaction through any online Payment Gateway, that you have enabled for them, there may be cases where you would have to manually decide whether you want to receive
these funds or not.

Additional Information

Payment Gateway Integration Guide

This may be due to the cases explained below:

Steps to Approve/Decline such Transactions

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Customers / Sub-Resellers -> Billing and click PaymentGateway Transactions.

  3. Select the appropriate Payment Gateway and the Transaction Type as either Invoice / Debit Note Payment or Add Funds Transactions.

  4. This would take you to the List of Transactions. On clicking the Transaction Id link, you would be taken to the Transaction Details view.

    Note

    Before proceeding further, you need to make sure that you have carefully read the information provided under points A and B above and performed the necessary actions.

  5. In case the Status is AuthStarted or AuthPending, you would have the option to Approve / Decline the Transaction.

    • If you choose to Approve the Transaction, you would be prompted to confirm the action and then taken to the Transaction Details page. Here you would be presented two editable fields, one having the Transaction Amount in your Selling Currency and the other in your Accounting Currency. In case you have decided to pass on the Payment Gateway Transaction Fee to your Customers/Sub-Resellers in case
      of Add Funds Transactions, you need to replace these values with the Net amount you wish to Credit the Customer/Sub-Reseller. The Accounting Currency amount can be calculated by multiplying the Selling Currency amount you have chosen to Credit your Customer/Sub-Reseller with the Currency Conversion Rate displayed.

      Click Submit to approve the Transaction. This Transaction will now be marked as Settled.

      Note
      1. If your Accounting and Selling Currencies are the same, you will presented the Transaction amount only in your Selling Currency.

      2. The Currency Conversion Rate displayed will be the conversion rate on the day the Transaction was performed.

      3. In the event that this is an AuthPending PayPal Standard Checkout Payment Gateway transaction, then depending upon whether you have a policy of deducting transaction charges for any transaction processed through this gateway, you may either reduce this amount from the Accounting and Selling Currency amount or leave them the equivalent of the Transaction Amount.

        • If the Selling and Accounting Currencies amount you wish to credit matches the Transaction Amount, the system would not know the Gateway Transaction Fees borne by you and you would be required to input the same in the Transaction Fees field.

        • If however, the Selling and Accounting Currencies amount you wish to credit differs from the Transaction Amount, then the system would assume that the difference is the Gateway Transaction Fees borne by you and the system would automatically calculate this and display it.

        For example,

        Your Selling Currency - USD

        Your Accounting Currency - INR

        Conversion Rate - INR 50

        Now if your Sub-Reseller has paid you through the PayPal Standard Checkout Payment Gateway an amount of USD 10, then when you login to your PayPal Merchant Account to confirm if you have actually received these Funds, then if your policy is to credit the entire amount to your Sub-Reseller, you need not note the Transaction Fees borne by you and simply enter the equivalent of USD 10 in the Selling and Accounting Currency Amounts.

        If, however, your policy is to credit your Sub-Reseller with only the net amount, you should note the Transaction Fees charged by PayPal. Assuming you were charged USD 1 by PayPal, you would need to input the Selling Currency Amount as USD 9 [Selling Currency Amount less Transaction Fee Amount] and the Accounting Currency Amount as INR 450 [Accounting Currency Amount (USD 10 * INR 50 = INR 500) less Transaction Fee Amount (USD 1 * INR 50 = INR 50)].

    • If you choose to Decline the Transaction, you would be prompted to confirm the action post which the Transaction will be marked AuthFailed.

Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System

There may be cases when your Customer / Sub-Reseller leaves the system for making the payment or adding funds, but due to some reason they never get back to our system. Therefore, the system would not know whether you have received the amount or not. This transaction would display the status as AuthStarted. In this case, you would have to manually login to your merchant account with your Payment Gateway and check if you have received the
payment or not.

After verifying the above, you would have to Approve / Decline the Transaction.

Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway

Payments received from your Customers/Sub-Resellers, through the PayPal Standard Checkout Payment Gateway, may not get immediately credited in their Control Panel. Such transactions would show up as AuthPending in your Reseller Control Panel. This maybe due to any of the following reasons:

  • The Customer/Sub-Reseller's PayPal Account is Unverified - PayPal classifies its users as either Verified or Unverified. All PayPal members are urged by PayPal to confirm their Account ownership and Verify their PayPal Accounts, to make the process of sending and receiving funds more secure.

    As a Reseller, the system allows you to decide whether funds received from Unverified PayPal members should get automatically credited in your Customer/Sub-Reseller's Control Panel or not. Upon turning on this setting in your Reseller Control Panel, the system will require you to manually accept/decline all payments from Unverified PayPal members.

    Follow the steps mentioned below to enable this feature:

    1. Login to your Reseller Control Panel. See details.

    2. In the Menu, point to Settings -> Finance & Billing -> Payment Gateway -> and click List / Add.

    3. Click the Manage button next to your PayPal Standard Checkout Gateway and on the next page, click Modify.

    4. Here, select the Manually Review and Approve any Unverified PayPal Transaction? check box and click the Submit button.

    Once you have turned on this feature, then you would have to manually approve/decline all Unverified Members payments. Ideally, you would want to manually approve transactions of only those (Unverified) Customers/Sub-Resellers
    with whom you have either done business before or whose credibility has been verified though either telephone or email. It is recommended that you urge your Customers/Sub-Resellers to verify their Accounts with PayPal, so that funds automatically get credited in their Account and there is no delay in verifying their authenticity.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller's PayPal Account being Unverified, the system would display the following reason in the Paymentgateway Transaction's Details view in
    your Reseller Control Panel:

    This transaction is awaiting your manual review, since your Customer/Sub-Reseller's Status at PayPal is Unverified. You need to confirm the credibility of these Customers/Sub-Resellers, before accepting their funds.

  • The Customer/Sub-Reseller has modified the Payee Email Address while transacting - When your Customer/Sub-Reseller chooses to pay you through the PayPal Standard Checkout Payment Gateway, he is redirected to PayPal's website with certain transaction-related details along with your PayPal Primary Username (Payee Email Address). Once the payment completes at PayPal's website, your Customer/Sub-Reseller is redirected to his/her respective Control Panel with a few more details of this particular transaction.

    In the event that your Customer/Sub-Reseller tries to modify the Payee Email Address before he/she is redirected to his/her respective Control Panel, the system will not automatically credit that Customer/Sub-Reseller's Account and keep the status of that transaction as AuthPending.

    You are advised to manually review such transactions and confirm whether your PayPal Account has been credited for the said transactions, before manually approving/declining them in the system.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller having modified the Payee email address at PayPal, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

    Transaction awaiting manual review, since the Customer/Sub-Reseller has modified the Payee PayPal email address while transacting. This implies that you may not have received these funds.

  • Your Primary PayPal Username [Email Address] mentioned in the system differs from the one mentioned in your PayPal Business or Premier Account's Profile - The PayPal Username [Email Address] submitted by yourself in the PayPal Standard Checkout integration interface in the system needs to be the same as your Primary Email Address in your PayPal Account. If there is a difference in these (Email Addresses), your Customer/Sub-Reseller's transactions would continue to show as AuthPending in the system.

  • The Language Encoding in your PayPal Account is not set as UTF-8 - You need to ensure that the language encoding within your PayPal Business or Premier Account's Profile is set to UTF-8, or else your Customers/Sub-Resellers transactions would not complete automatically.

  • Status of the transaction at PayPal is unknown - The system is unable to determine status of the transaction at PayPal, on account of PayPal not returning the transaction status as Completed, Failed or Declined. Status of such transactions is set to AuthPending under the system.

    You are advised to manually review such transactions and confirm whether your PayPal Account has been credited for the said transactions, before manually approving/declining them in the system.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending on account of PayPal not returning the transaction status as Completed, Failed or Declined, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

    The Status of this transaction at PayPal is unknown. It is recommended that you Approve this transaction only after verifying payment at PayPal.

  • You have configured your PayPal Account to collect tax - You have set up Sales Tax rate from within your PayPal Account, from the My Account -> Profile -> Selling Preferences -> Regional/Sales Tax menu, for tax collection. When a Customer/Sub-Reseller is directed to PayPal from our Server during a Payment transaction, PayPal adds a tax amount over and above the Invoice amount. Thus, the Transaction amount (returned to our Server from PayPal) would differ from the Invoice amount. Such transactions would continue to show as AuthPending in the system.

    You are advised to manually review such transactions and approve/decline them in the system.

    Note
    • If a PayPal Standard Checkout transaction is on AuthPending due to difference in the amount returned by PayPal to our Server and the Invoice amount, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

      This transaction is awaiting your manual review, as the amount returned by PayPal differs from the amount that should have been charged to your Customer/Sub-Reseller.

    • In case you wish to collect tax from your Customers/Sub-Resellers, we advise you to configure a Tax rule from within your Reseller Control Panel under , rather than from within your PayPal Account. In this way, the Invoice amount would already include the tax amount and the Transaction amount (returned to our Server from PayPal) will be the same as the Invoice amount.