reseller

is added when reseller has a customer specific business

Managing your Customers

A Customer is an individual or entity managing one or more Orders from his Customer Control Panel. A single Customer using the same E-mail Address [Username] may be registered under more than one Reseller. A Customer is essentially a user under a Reseller.

Setting your Default Name Server Information

allows you to specify from within your Reseller Control Panel a set of Default Name Servers.
These Name Servers are pre-filled, when you or your Customer attempts to register a domain name.

  1. Login to your Control Panel. See details

  2. In the Menu, point to Settings and click Branding Settings.

  3. Click the Name Servers tab.

  4. Under the Default Name Servers For Domain Registration section, click the Edit your default Name Servers for Domain Registration link.

  5. Mention up to 4 distinct Name Servers that you wish to set as your default Name Servers.

  6. Click the Submit button.

Attention

You are required to provide 4 distinct Name Servers. The below error message will be encountered if you repeat any Name Server:

Duplicate values for Nameserver

Note
  • If desired, the default Name Servers may be replaced by your Customer during the domain name Registration process.

  • If you have chosen your Partially/Fully Branded Name Servers as your Default Name Servers, you are required to use all the 4 Partially/Fully Branded Name Servers so as to avoid
    unavailability of services, in the event any of these Name Servers is unable to handle DNS requests due to a downtime.

  • The SuperSite pre-fills your Default Name Servers during the Domain Name Registration process. This data is downloaded to your SuperSite from your Control Panel and cached (stored)
    on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel
    itself by clicking Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.

    Additional Information

    SuperSite

  • Customers can also set their own default Name Servers. Default Name Servers, if specified by a Customer, will always override the default Name Servers set by you.

Product Signup

When you signup for a Reseller Account with , you are automatically signed up for all Products that we offer. As such, your Customers and
Sub-resellers can purchase all Products from you.

However, if do not wish to sell one or more of these Products, you need to manually revoke signup for that Product from your Control Panel. You may also choose to get automatically signed up for all future
released Products by .

How to Sign up for a Future Product?

  1. Login into your Reseller Admin Control Panel. See details

  2. Click Settings -> Manage Products and Pricing.

  3. You may toggle Automatic Signup for New Products by clicking either the Enabled or Disable link to submit
    your choice.

Note
  • You will encounter the below error message in case another action for modifying the Product Signup Preferences is already in progress:

    Attention

    Another action for modifying your product signup preferences is already under processing. Please try later.

    You need to wait until your previous modification takes effect and then make a new modification to your Product Signup Preferences.

  • You will be automatically signed up for certain such as Domain Forwarding, One Email Account alongwith Email Forwarding and DNS Services. These will be provided
    free alongwith purchase of any other Product.

  • If you are not signed up for any of the products included in the Combo Plan, you will be prompted to sign up for these products.

  • In case the hosting plan included in the Combo Plan is no present under your Reseller account, the system will automatically create the required plan for you.

  • The SuperSite and PartnerSite contain information about the Products and you offer. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the
    SuperSite and PartnerSite Server respectively. The cache of your SuperSite and PartnerSite will be reloaded automatically, once you have completed the above process. This way, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.

    Additional Information

    Supersite

    PartnerSite

How to Discontinue Selling a Product?

  1. Login into your Reseller Admin Control Panel. See details

  2. Click Settings -> Manage Products and Pricing.

  3. To discontinue selling a Product, besides Status select either:

    • No New Orders: To stop accepting new Orders for this Product from your Customers and Sub-Resellers. However, existing Orders
      can continue to be Managed and Renewed.

    • Do Not Sell: To entirely stop offering this Product to your Customers and Sub-Resellers. However, you may set this status if there
      are no Orders of this Product.

  4. Agree to the Terms and Conditions at the bottom of the page and submit your selection by clicking the Save button.

Note
  • You will encounter the below error message in case another action for modifying the Product Signup Preferences is already in progress:

    Attention

    Another action for modifying your product signup preferences is already under processing. Please try later.

    You need to wait until your previous modification takes effect and then make a new modification to your Product Signup Preferences.

  • You will encounter the below error message in case you are trying to mark as Inactive one or more Product(s) having active Orders for them:

    Attention

    The following Product(s) / Service(s) that you wish to stop selling have Orders existing for them:

    <productname>

    These Orders could belong to you or any of your Sub-Resellers. Please delete all the Orders for this/these Product(s) / Service(s) and try again.

    You need to first delete such Orders and then try marking the Product(s) Inactive.

  • You can not discontinue selling the Domain Registration Product. However, you may choose which TLDs you want to
    sell. See details

  • Domain Forwarding, Email Forwarding and DNS Services cannot be disabled.

  • You may disable One Email Account Service by clicking the Disable link next to it. However, One Email Account Service will continue to function for existing Orders and will be
    unavailable only for Products purchased after you have disabled this Service.

  • If a product you are trying to discontinue selling is part of a Combo Plan, you will have to discontinue selling the Combo Plan before setting the product to No New Orders or Do Not Sell

  • The SuperSite and PartnerSite contain information about the Products you offer. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite
    and PartnerSite Server respectively. The cache of your SuperSite and PartnerSite will be reloaded automatically, once you have completed the above process. This way, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.

    Additional Information

    SuperSite

    PartnerSite

Managing Products



Great, you now have a customized interface, and URL, and you have finished all
your general settings! However, you can't begin to really sell anything until
you signup for a Product and set it up.

Read on to understand the process of signing-up
for, and setting up the products you wish to sell.


Email Preferences

allows you to set Email Preferences for yourself, your Customers and Registrants of domain names Registered by your Customers.

Example:

If you are not using our billing system for collection of payments, you can switch off all the emails associated with the billing system.

To Set your Email Preferences

  1. Login to your Reseller Control Panel. See details

  2. In the menu, point to Settings and click Mail Preferences.

    You need to point to Settings -> System Notifications and then click Emails, if SMS alerts have been enabled for your Account.

    Note

    SMS alerts have been enabled for Brazilian, Canadian, Chinese, Indian, Indonesian, Russian, Spanish, Turkish, UK and US Resellers only.

  3. Here you have the following options:

    • Mail Sent to You / your Customers (Anchor: optional): These links would present you with a list of emails sent by the system to you / your Customers. You can select which mails should be sent to you / your Customers and disable the remaining mails. From the drop-down Menu on the top of the page, you may set the Email Preferences for self / Customer to:

      • Send Mails to myself / my Customers based on my Custom Preferences: When this option is selected, you may set the preference
        to Yes or No for individual mails.

      • Send ALL mails below to myself / my Customers: This will ensure that all mails are sent by the system.

      • DO NOT send any of the below mails to myself / my Customers: This disables sending all mails to you / your Customers. Upon selecting this option,
        you don't have to individually set the preference to No for the mails individually.

      After making appropriate selections, you can save the changes by clicking the Submit Changes button.

      You may also directly enable / disable all emails sent to you / your Customers by using the toggle under the Mail Sent to You / your Customers section. Turning all emails OFF would disable the Mail Sent to You / your Customers link, as you have chosen to disable all mails that the system sends to you / your Customers.

    • Mails Sent to Registrants (Anchor: mandatory): These are the domain name Renewal Reminders and Expiry Notifications. As a Reseller, you can choose either one of the below type of emails that you wish to send to the Registrants:

      • Default System Emails: These are default system emails sent to the Customers and domain name Registrant Contact informing them about their Domain Registration Orders as well as any other Product / Service Orders, that are nearing their Expiry Date or that have expired. If you wish to enable this set of emails, click the Default System Emails link and confirm your selection by clicking the SAVE button.

        Note

        Default System Emails cannot be customized.

        You can view these emails by clicking the View button next to Renewal Reminder / Expired Domain Name Notification.

        OR

      • Compulsory Emails Only: These are customizable emails sent to the domain name Registrant Contact informing them about their Domain Registration Orders that are nearing their Expiry Date or that have expired.

        Note

        These emails are sent only for Generic Top Level Domain (gTLD) Domain Registration Orders.

        If you wish to enable this set of emails, click the Compulsory Emails Only link and confirm your selection by clicking the SAVE button.

        These emails can be customized as mentioned below:

        1. Click the Edit button next to Renewal Reminder / Expired Domain Name Notification.

        2. Customize the Subject and Body content of the email.

        3. You may also choose to send the email in a language of your choice. Select the preferred language from the Language drop-down menu.

        4. Click the Preview button for a preview of the email.

        5. Once the content is confirmed, click the Save button to submit the changes.

        6. Note
          • You may include a link to the domain management control panel and specify any login instructions in the email content.

          • You may include the below tags in the email:

            • : This tag indicates the domain name.

            • : This tag indicates the Expiry date for the domain name.

            • : This tag indicates the date on which the domain name will be deleted from the system.

            • : This tag indicates your Sales Signature.

          • If you choose to send the email(s) in a language other than English, an English version of the email will also be sent.

          • If you switch from Compulsory Emails Only to Default System Emails, any customization made by you in the compulsory emails would be lost.

Note
  • Disabling all system emails sent to your Customers is not recommended, unless you plan to send similar emails to your Customers outside the system.

  • There are certain compulsory emails which are sent by the system to you and your Customers, irrespective of the Mail Preferences set by you or your Customers:

    • Emails sent to you:

      • Emails related to Spam Complaints

      • Control Panel Password Retrieval / Modification / Expiry Emails

      • Sub-Reseller Sign-up related Emails

    • Emails sent to your Customers:

      • Emails related to Spam Complaints

      • .IN Domain Name Renewal Reminder Emails

      • .RU Domain Name Transfer-in Instruction Emails

    • Emails sent to the Registrant Contact of the domain name:

  • Your Customers can set their own preferences from within their respective Customer Control Panel through the
    Settings -> Mail Preferences menu.

    The system would check your as well as your Customer's preferences and send emails accordingly to your Customers:

    • If you have set the Mail Preference to No for a particular email, the option to set preference for this email would not be available to your Customers under their Control Panel.
      This email would never be sent to any of your Customers.

    • If you have set the Mail Preference to Yes and a Customer under you has also set the Mail Preference to Yes for that particular email, then the email
      would be delivered to this Customer.

    • If you have set the Mail Preference to Yes and a Customer under you has set the Mail Preference to No for that particular email, then the email would not be delivered
      to that Customer. Thus, in this circumstance the preference set by the Customer will override the preference set by you.

  • There are certain emails sent to you and your Customers which are not compulsory emails. However, these emails can not be enabled / disabled
    from the Email Preferences for self / customer section.

    To have these enabled / disabled, you need to enable/disable all emails sent to you / your Customers by using the toggle under the Mail Sent to You / your Customers section in the Email Settings page:

    • Emails sent to you:

      • Payment related Emails

      • Payment Gateways related Emails

      • Refund Request related Emails

      • Bulk Action related Emails

      • Product Addition / Modification / Renewal / Deletion related Emails

      • Domain Name Restoration Emails

    • Emails sent to your Customers:

      • Payment related Emails

      • Refund Request related Emails

      • Bulk Action related Emails

      • Product Addition / Modification / Renewal / Deletion related Emails

      • Domain Name Restoration Emails

Setting your Billing, Sales, Support and Abuse Desk Contact Information

The system interacts with all its users in various ways. There is an e-mail sent for EVERY kind of activity performed by you or your Sub-Resellers/Customers in order to keep you informed of all steps. Every e-mail sent to your Sub-Reseller/Customer, however, is sent transparently from YOUR e-mail address. Name/Address is not mentioned anywhere in this process.

There are various information that you can customise to better facilitate all communication with the Sub-Reseller/Customer. Follow the steps below to customise these settings:

  1. Login to your Reseller Control Panel. See details

  2. Click the icon at the top right corner of the page and then click Contact Information.

  3. Modify all the information in the form to suit your needs. All the fields in the form are explained below:

    Billing Information

    • Billing Contact E-mail Address and From Name: This e-mail address is crucial and important. This is the e-mail address where we will send all billing notifications to you. For instance, if your Funds fall below the threshold level, you will be sent an email to this e-mail address. Additionally, all correspondence to your Sub-Resellers/Customers about billing matters such as payments received from them, etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical billing email address could be billing@yourcompany.com and the Email Address From Name could be YourCompany Billing Dept.

    • Other Billing Contact Information (Tel./Fax): This is information about the Person/Contact who handles all billing matters with respect to your company. This information is displayed to a Sub-Reseller/Customer, in case the Sub-Reseller/Customer needs to contact someone from your Billing Department.

    • Billing E-mail Signature: Enter your Billing Team's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any billing matters will contain this signature as it is.

    Sales Information

    • Sales Contact E-mail Address and From Name: This is the e-mail address where we will send all sales notifications to you. For instance, any Sub-Reseller/Customer places an order on your website, an e-mail will be sent to this Username [e-mail address]. Additionally, all correspondence to your Sub-Resellers/Customers about sales matters such as Orders placed by them, Renewal Reminders, etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical sales email address could be sales@yourcompany.com and the Email Address From Name could be YourCompany Sales Dept.

    • Sales E-mail Signature: Enter your Sales Team's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any sales matters will
      contain this signature as it is.

    Support Information

    • Technical Support E-mail Address: It is compulsory for you to provide your Technical Support E-mail Address, so that your Sub-Resellers and Customers can contact you in case of such issues. This email address or the Tech Support URL below is displayed to your Customers/Sub-Resellers at various places such as in the menu, in any error message, etc.

    • Technical Support URL: Incase you have a Technical Support URL which you wish your Customers/Sub-Resellers to visit for any support they wish to request from you then specify this URL here. This setting overrides the Tech Support Email Address, i.e., if you specify a Tech Support URL we will never display the Tech Support Email Address to your Customers/Sub-Resellers. We will only display the Tech Support URL. This can help if you have a web based support ticketing system and wish your Customers/Sub-Resellers to only use that while requesting Support.

    Abuse Desk Information

    • Abuse Desk Email Address and From Name: It is compulsory for you to specify your Abuse Desk E-mail Address, so that all SPAM complaints regarding Domain Names Registered through your Customers can be sent to you at this Email Address. Additionally, the mails sent using the SPAM Processing Tool would be sent using this E-mail Address and From Name.

      Additional Information

      Spam Processing Tool

    • Abuse Desk Signature: Enter your Abuse Desk's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any Abuse Desk matters will contain this signature as it is.

Note

The SuperSite displays your Contact Information to your Customers. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.

Additional Information

SuperSite