reseller

is added when reseller has a customer specific business

Deleting a Company User

You can delete an existing Company User from within your Reseller Control Panel.

Follow the simple steps mentioned below to do so:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with the their Role.

  3. Click the Name link of the Company User to bring up the Details view for the Company User.

  4. Click the Delete button and then confirm the Deletion by clicking OK.

Listing your Company Users and Modifying their details

You can have a list of all your Company Users and modify their various details from within your Reseller Control Panel. Follow the simple steps mentioned below:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with the their Role.

  3. Click the Name link of the Company User to bring up the Details view for the Company User.

  4. Click the Modify button.

  5. Make the necessary changes and save them by clicking Submit.

Setting Action Rights

By setting the Menu Permissions, you can allow the Company User to view different Menus.

However, you need to set different permission levels for performing actions as well. Please follow the procedure given below for the same:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users -> Rights & Permissions and click Set Action Rights.
  3. Select the various actions which you would like the Sales, Billing and Support user to perform.
  4. Click Submit to save the changes.

Setting Menu Permissions

You can set specific Menu Permissions for your Company Users. This would allow you to assign particular responsibilities to users. Please follow the procedure given below to modify their Menu Permissions:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users -> Rights & Permissions and click Set Menu Permissions.
  3. Select the various menus which you would like the Sales, Billing and Support user to access.
  4. Click Submit to save the changes.

However, setting Menu Permissions is quite different from setting Action Rights.

Login Details for Company Users

Control Panel Login URLs

Your Company Users can login into their respective Control Panels from your Control Panel URL, followed by their Role [Support/Billing/Sales], as explained below:

Support User Login URL - https://<YOUR_CONTROL_PANEL_URL>/support

Billing User Login URL - https://<YOUR_CONTROL_PANEL_URL>/billing

Sales User Login URL - https://<YOUR_CONTROL_PANEL_URL>/sales

In order to retrieve your Control Panel URL, point to Settings in the Menu within your Reseller Control Panel and click Branding Settings. Then, click the Control Panel tab. Here, you can find your Control Panel URL.

Additional Information

Setting your Control Panel URL

Control Panel Password Modification

You would have to assist your Company Users, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 2
methods available for you. You can select any of the following methods to help your Company Users login to their Control Panel:

Forgot Password (Anchor: forgot)

Note

This method is useful when your Company User has forgotten his Password.

You may direct your Company User to reset the Password himself.

  1. The Company User needs to visit the Control Panel Login URL as mentioned above.

  2. Click the Forgot Password link.

  3. Provide his Username (Email Address) and click the Send Reset Instructions button.

    This would send an email to his email address, containing a link through which the Company User can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Change Password (Anchor: change)

Note

This method is useful if a Company User has forgotten his Password and is also unable to get the Password reset instructions via email. You can change his Password and provide him the
same.

You may change your Company User's Current Password.

  1. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with their Role.

  2. Click the Name link of the Company User to bring up the Details view for the Company User.

  3. Click the Modify button.

  4. Provide a new Password.

    Note

    You need to consider the following, in relation with the Password (Anchor: password):

    • Allowed Password length is 9 to 16 characters.

    • It should contain at least:

      • 1 lowercase character
      • 1 uppercase character
      • 1 number
      • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
  5. Change the Password on a regular basis.

  6. Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

  7. Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

  8. Do not disclose your Password to anyone.

  9. While setting a new Password, you may not re-use the current Password or the previous Password.

  • Click the Submit button to save the changes.
  • Adding a Company User

    You can add Company Users from within the Reseller Control Panel as mentioned below:

    1. Login to your Control Panel. See details

    2. In the Menu, point to Settings -> Company Users and then click Add.

    3. Here, you need to Submit the following:

      • Full Name: Name of the Company User.

      • Username (Email Address): Username (Email Address) for the Company User. This will be used to login to the Company User's Control Panel.

      • Password: Password for the Company User.

      • From Email: This will be used as the From email address for emails sent by the system on behalf of the Company User. This filed is particularly significant in case of Sales Users.

      • Tel No.: Telephone number for the Company User.

      • Role: A Support, Billing or Sales Role or any combination of the three can be assigned. Multiple Roles can be selected while holding down the Ctrl key.

        Attention

        You will encounter the below error message after submitting the form, in case you have not selected any Role for the Company User -

        You have not assigned any role to this user.

    Once Company Users have been added, you can modify their Menu Permissions and Access Rights.

    Managing Company Users

    As a reseller of , you can create Company Users under you and assign them different roles like Billing, Sales and Support. You can choose to give them the rights and permissions as per your requirement.

    Thus, you can enable the Billing User to List Transactions, Add Funds, etc., but not be able to changes the Name Servers of the domain name and so on. In effect, User creation would help you to assign fixed roles to persons of your company and assigning them different responsibilities to reduce your own workload.