reseller

is added when reseller has a customer specific business

Spam Processing Tool

Pursuant to our Anti-Spam policy, provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all domain names, Customers and Sub-Resellers, who indulge in spamming.

Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints
can be Suspended.

Note

You are required to setup an Abuse E-mail Address and an Abuse Desk Signature for the purpose of sending these e-mails.

By default, these would be pre-filled with your Reseller Username (E-mail Address) and a default Abuse Desk Signature.

Processing Spam Complaints

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Tools and click Spam/Abuse Processing.

  3. On this page, you would find a form in which you need to enter the domain name for which you received a complaint and the complainant's e-mail address, in comma separated format.

    For example, spammingdomain.com,reporter@domainname.com

    Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

    spamdomain.com,abc@somedomain.com

    toomuchspam.com,xyz@domainname.com

    spamdomain.com,pqr@mydomain.com

    Note
    • The spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.

    • Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.

  4. On submitting the above, you would be shown the following information for each of the submitted domain names:

    • Total Number of spam complaints received for the domain name

    • Following details of the Customer:

      • Customer Name

      • Total spam complaints for all the domain names registered by this Customer

      • Total domain names under this Customer, for which spam complaints have been received

      • Total domain names under this Customer

    • Following details of the Sub-Reseller:

      • Sub-Reseller Name

      • Total spam complaints for all the domain names registered by this Sub-Reseller

      • Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received

      • Total (Active + Suspended) domain names under this Sub-Reseller

      • Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -

        Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100

    • Registrar of the domain name

    Clicking the domain name will bring up its Order Details view in a pop-up window.

  5. From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, a Suspension Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.

    You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.

    Note
    • Only those domain names can be selected for Suspension which are not already Suspended.

    • Both Warning Mails and domain name Suspension Mails are fully-branded and sent

      • from the parent Reseller's Abuse E-mail Address to the immediate Sub-Reseller's Abuse E-mail Address,

      • from the immediate parent Reseller's Abuse E-mail Address to the Customer Username E-mail Address, and

      • from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses (if different from Customer Username E-mail Address).

      A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint.

    • In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:

      • Customer - in case the Customer has more than 3 spamming domain names.

      • Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.

Deleting a Company User

You can delete an existing Company User from within your Reseller Control Panel.

Follow the simple steps mentioned below to do so:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with the their Role.

  3. Click the Name link of the Company User to bring up the Details view for the Company User.

  4. Click the Delete button and then confirm the Deletion by clicking OK.

Listing your Company Users and Modifying their details

You can have a list of all your Company Users and modify their various details from within your Reseller Control Panel. Follow the simple steps mentioned below:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with the their Role.

  3. Click the Name link of the Company User to bring up the Details view for the Company User.

  4. Click the Modify button.

  5. Make the necessary changes and save them by clicking Submit.

Setting Action Rights

By setting the Menu Permissions, you can allow the Company User to view different Menus.

However, you need to set different permission levels for performing actions as well. Please follow the procedure given below for the same:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users -> Rights & Permissions and click Set Action Rights.
  3. Select the various actions which you would like the Sales, Billing and Support user to perform.
  4. Click Submit to save the changes.

Setting Menu Permissions

You can set specific Menu Permissions for your Company Users. This would allow you to assign particular responsibilities to users. Please follow the procedure given below to modify their Menu Permissions:

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Settings -> Company Users -> Rights & Permissions and click Set Menu Permissions.
  3. Select the various menus which you would like the Sales, Billing and Support user to access.
  4. Click Submit to save the changes.

However, setting Menu Permissions is quite different from setting Action Rights.

Login Details for Company Users

Control Panel Login URLs

Your Company Users can login into their respective Control Panels from your Control Panel URL, followed by their Role [Support/Billing/Sales], as explained below:

Support User Login URL - https://<YOUR_CONTROL_PANEL_URL>/support

Billing User Login URL - https://<YOUR_CONTROL_PANEL_URL>/billing

Sales User Login URL - https://<YOUR_CONTROL_PANEL_URL>/sales

In order to retrieve your Control Panel URL, point to Settings in the Menu within your Reseller Control Panel and click Branding Settings. Then, click the Control Panel tab. Here, you can find your Control Panel URL.

Additional Information

Setting your Control Panel URL

Control Panel Password Modification

You would have to assist your Company Users, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 2
methods available for you. You can select any of the following methods to help your Company Users login to their Control Panel:

Forgot Password (Anchor: forgot)

Note

This method is useful when your Company User has forgotten his Password.

You may direct your Company User to reset the Password himself.

  1. The Company User needs to visit the Control Panel Login URL as mentioned above.

  2. Click the Forgot Password link.

  3. Provide his Username (Email Address) and click the Send Reset Instructions button.

    This would send an email to his email address, containing a link through which the Company User can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Change Password (Anchor: change)

Note

This method is useful if a Company User has forgotten his Password and is also unable to get the Password reset instructions via email. You can change his Password and provide him the
same.

You may change your Company User's Current Password.

  1. In the Menu, point to Settings -> Company Users and click List. This will list the existing Company Users along with their Role.

  2. Click the Name link of the Company User to bring up the Details view for the Company User.

  3. Click the Modify button.

  4. Provide a new Password.

    Note

    You need to consider the following, in relation with the Password (Anchor: password):

    • Allowed Password length is 9 to 16 characters.

    • It should contain at least:

      • 1 lowercase character
      • 1 uppercase character
      • 1 number
      • 1 special character. (Allowed special characters are: ~*!@$#%_+.?:,{})
  5. Change the Password on a regular basis.

  6. Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

  7. Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

  8. Do not disclose your Password to anyone.

  9. While setting a new Password, you may not re-use the current Password or the previous Password.

  • Click the Submit button to save the changes.
  • Adding a Company User

    You can add Company Users from within the Reseller Control Panel as mentioned below:

    1. Login to your Control Panel. See details

    2. In the Menu, point to Settings -> Company Users and then click Add.

    3. Here, you need to Submit the following:

      • Full Name: Name of the Company User.

      • Username (Email Address): Username (Email Address) for the Company User. This will be used to login to the Company User's Control Panel.

      • Password: Password for the Company User.

      • From Email: This will be used as the From email address for emails sent by the system on behalf of the Company User. This filed is particularly significant in case of Sales Users.

      • Tel No.: Telephone number for the Company User.

      • Role: A Support, Billing or Sales Role or any combination of the three can be assigned. Multiple Roles can be selected while holding down the Ctrl key.

        Attention

        You will encounter the below error message after submitting the form, in case you have not selected any Role for the Company User -

        You have not assigned any role to this user.

    Once Company Users have been added, you can modify their Menu Permissions and Access Rights.

    Managing Company Users

    As a reseller of , you can create Company Users under you and assign them different roles like Billing, Sales and Support. You can choose to give them the rights and permissions as per your requirement.

    Thus, you can enable the Billing User to List Transactions, Add Funds, etc., but not be able to changes the Name Servers of the domain name and so on. In effect, User creation would help you to assign fixed roles to persons of your company and assigning them different responsibilities to reduce your own workload.